Frequently Asked Questions (FAQs)

Our main products are board to board pin headers and female headers with customizable features for various needs.

Worldwide.

With the potential to be utilized in most electronics, our products are most commonly used in industrial, automotive and consumer applications.

You are welcome to visit our website at www.greenconn.com or contact us at sales@greenconn.com.

Absolutely! Our factories are equipped with IATF 16949, and we can provide Level 3 PPAP and IMDS submission upon request. In fact, our products are used by many of the automotive OEMs.

Yes! A 3D-modeling tool is seamlessly integrated into our website to allow you to quickly configure the design you need. Modifications will come almost instantly as you customize the options. When you finish, you can download the technical information, including the drawing and 3D model (available in various formats).

Greenconn can provide free samples of up to 20pcs, with a lead time within 2 weeks. Please submit your request to us at www.greenconn.com.

We classify all our parts under MSL Level 1.

The storage environment of the product has a direct influence on the quality of the plastic component during the SMT soldering process. Please store the products under the following conditions:

• TEMPERATURE：5~30℃
• HUMIDITY：65% Max

Product warranty is valid for 12 months from the date of delivery under the above stipulated conditions. It is recommended that products are used within 6 months of the date of delivery. No claims will be entertained for products returned after 12 months.

Greenconn is globally franchised with Avnet. You can also contact sales@greenconn.com to get further details on distribution.

Greenconn has sales offices located in Taipei, Shenzhen, Kunshan, Jiangxi, Chengdu, Chongqing and Toronto.

As long as the tooling is available, we can supply the products for over 10 years.

A Greenconn quote's validity period is usually within 3 months.

Please check with your existing contact at Greenconn or email us at sales@greenconn.com if you do not already have one.

For new customers, Greenconn's payment terms are T/T in advance. After a certain period of time, payment terms can be discussed with your existing contact at Greenconn.

Our standard MOQ is 2K pcs. If the product uses special materials or plating, the MOQ will be adjusted accordingly.

All Greenconn products are tested in our well-equipped laboratory. If you prefer, we are also open to work with a third party laboratory at your own expense.

Please reach out to your existing Greenconn contact or email us at sales@greenconn.com. Our quality team will get back to you within 1 business day.

Greenconn's UL number is ECBT2.E221178.

Greenconn is ISO 9001, ISO 14001, IECQ QC 080000 and IATF 16949 approved at its headquarters in Jiangxi.

Yes, we can provide these compliances upon request. Please contact us at sales@greenconn.com.

Our products have to go through intensive inspections at various stages before being shipped out to our customers.

Yes, Greenconn is vertically integrated, from product design, tooling manufacturing, stamping, plating, injection molding and automation. We complete all of these processes in house.

Due to the different production methods that we employ, Greenconn is very flexible in terms of order quantity and customization. Fully automated assembly machines allow us to achieve efficiency for high volume production. For medium volume production, we developed modular automation. With this process, similar products can also share processes to reduce the quantity of machines needed and increase efficiency overall. Lastly, we still offer manual production lines to handle small order quantity and provide quick turnaround.

We encourage you to visit our production center to see how the products are produced. An audit can be arranged with our Quality Department. Contact us at sales@greenconn.com for further information on audits.

On average, it will take about 35 business days to develop the tooling of a new design. It will be much shorter if the design is a modification of an existing design.

Our standard lead time is 3-4 weeks upon receiving the order. If the stock is readily available, the lead time can be shortened.

Our team can utilize various computer softwares to optimize a design. When a part is developed, it will be fully tested in our well-equipped lab. In regards to manufacturing, automation is available for high-quality mass production. See the graphic below for further understanding.

Yes. In fact, customized connectors account for over 20% of our products.

Just provide all the information you have (whether it is just a conceptual idea or a detailed drawing) and our team will provide a solution to meet your needs.